Help Center

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Help Center

Donor

Donor

Information to help donors using The RoundUp App

What is the Average Monthly Donation?

Where Is The Download Link For iPhone And Android?

Is There Any Cost To Use the RoundUp App?

Are My Donations Tax Deductible?

Can I Link Multiple Cards?

Fees

How Do Fees Work?

Credit Cards

What Will I See on My Credit Card Statement?

How Can I Change My Payment Card?

Can I Link My Venmo, Apple Pay, PayPal, Or Other Payment Accounts To RoundUp App?

How Are You Keeping My Credit Card Information Secure?

Donations

Donation Settings: Goal, Maximums and Whole Dollar Donations

What is a Giving Goal?

Can I Make A One-Time Donation?

Are Online Transactions Included In The RoundUps?

Why Have My Withdrawals Stopped?

I'm Already Giving To An Organization. Why Should I Give More?

Can I Pause My Monthly Donations?

Will I Receive A Receipt For My Donation?

When Will My Donations Actually Happen?

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Settings

How Can I Change My Email Address?

I Forgot My Password. How Can I Reset It?

How Can I Check Which Organization I'm Donating To?

RoundUps

Can I See Transactions and RoundUps Listed in Realtime?

Why do you need my bank details?

I Made A Purchase But I Don't See It On The App Yet

Can I Link Both Credit And Debit Cards To The RoundUp App?

Do I Have To Do Anything To Make The Round Up Happen?

How Is A Round Up Calculated?

How Can I Turn Off Round Ups For A Card?

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My Cause

Can I Donate To More Than One Organization?

Do You Supply A List Of Your Registered Organizations?

How Will My Nonprofit Receive The Donations?

Can I Change The Nonprofit I'm Giving To?

Banks

What If I Can't Find My Bank?

Information

Will My Personal Information Be Given To Any Other/Third Parties?